If you are not satisfied with your purchase please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on 08 8232 5588. All returns need to be made within 30 days from date of delivery. When contacting us you will need your invoice number and contact details. You may return a product providing the item is in original condition, not scratched or damaged for an exchange, store credit (via a gift voucher) or refund. Customised products are not returnable or refundable. For returns based on change of mind freight charges will apply. Products need to be returned in their original packaging including the original box, contents, accessories and documentation or an additional fee will be charged. For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damaged packages that are not sent by us. We recommend using Australia Registered Post with Extra Cover. If we are at fault we will credit you the return freight charge. Once we receive the returned item and it is verified, we will credit your original purchase credit card for the price of the item.

All returns to be delivered to:

Shades Shop

Attn: Returns Department

101 Rundle Mall

Adelaide

SA 5000