Help Centre


1. ABOUT SHADES
2. REPAIRS AND PARTS
3. REFUNDS & EXCHANGES
4. DELIVERY
5. ONLINE SECURITY
6. YOUR PRIVACY
7. FREQUENTLY ASKED QUESTIONS
8. TERMS & CONDITIONS 

1. ABOUT SHADES

SUNGLASSES

Shades were formed in 1984 in response to the increasing popularity of Designer and Luxury sunglasses. Sunglasses have become more than just eye protection and even more than just a fashion accessory, they are an icon of individuality as well as personality, and this is where we at Shades make a difference. Every person that works for us is passionate and knowledgeable about the products we carry. We pride ourselves on providing our customers not just with excellent service and product knowledge, but we also endeavour to supply the most current styles and fashion haves for the new season. Shades have become renowned for providing its customers a vast selection of eyewear to suit every purpose. Being a privately owned company, the owners scour the world and bring to our stores the worlds most exclusive technical and cutting edge brands including Chanel, Bvlgari, Dior, Prada, Tom Ford, Chloe, Marc Jacobs, Gucci and Versace. We also stock an extensive range of lifestyle brands such as Dita, Oliver Peoples, Cazal, Karen Walker, Ray Ban, Spy and Maui Jim.

We also cater for those people whose employment takes them to the extreme of the Australian sun, from beach to boat to bar, we have all lifestyles covered! We are now expanding into the online service area so that our beloved products are available to a wider range of the public. Please browse our store, we are so happy to be able to bring our products to you! With stores in South Australia and Victoria Shades is a trusted name.

OPTICAL

In 1999, Shades expanded its range to include Optical frames by forming The Opt Shop. Optical frames are such an important item to those who are required to wear them. We noticed a large gap in the optical market and launched a boutique style optical store, which stocks some of the most exclusive and unique frames. We provide an in store optometrist and our qualified staff will help to find you the right pair of optical frames which suit your face shape, style and optometric needs. With over 300 frames to choose from you are truly spoiled for choice. Please contact us for an appointment in store at Rundle Mall Adelaide.


2. REPAIRS AND PARTS

At Shades we offer a complete repair and spare parts service for sunglass and optical frames. Whether you are looking for a spare part or have an old favourite pair of sunnies that need repairing we can help you out. Listed below are some of the services we provide.

  • Lens, screw and hinge replacement
  • Reshaping of plastic and metal frames
  • Plastic break repairs
  • Resoldering of broken metal parts
  • Original manufacturers replacement parts supplied and fitted (where available)

All repairs are assessed in our Adelaide store. Bring in your glasses for a free quote.

Shades
101 Rundle Mall
Adelaide
SA 5000


3. REFUNDS & EXCHANGES

If you are not satisfied with your purchase please email us at online@shades.net.au or call us on 08 8232 5588. All returns need to be made within 14 days from date of delivery. When contacting us you will need your invoice number and contact details. You may return a product providing the item is in original condition, not scratched or damaged for an exchange, or refund. Customised products are not returnable or refundable. For returns a freight and handling charge will apply.

Products need to be returned in their original packaging including the original box, contents, accessories and documentation or an additional fee will be charged. For your protection we highly recommend you use a traceable and insurable shipping method. We are not responsible for lost or damaged packages that are not sent by us. We recommend using Australia Registered Post with Extra Cover. If we are at fault we will credit you the return freight charge. Once we receive the returned item and it is verified, we will credit your original purchase credit card for the price of the item.
All returns to be delivered to:

Shades Shop
Attn: Returns Department
101 Rundle Mall
Adelaide
SA 5000


4. DELIVERY

All Shades online orders are shipped out of our Rundle Mall store in Adelaide. Orders are shipped via Registered Post on the Australia Post network.

Delivery is free for orders over $100 within Australia. For orders under $100 and sale items there is a $10 freight charge. For orders going outside of Australia the freight cost will need to be calculated. Once payment has been received your order will be dispatched within 24 hours (within the working week). Your order will be sent with a unique identification number, which can be tracked on the following link http://auspost.com.au/track/ on the Australia Post website. With Registered Post it offers you that extra guarantee that you will receive your parcel with signature on delivery. If nobody is there it is taken back to your closest Post Office and a card will be left with the details.

Should the product happen to be out of stock we will notify you immediately to let you know how long it will take to come in or if you would like to choose another product.



5. ONLINE SECURITY

Your security on the Internet is of the utmost importance to us. Internet Security Technology – Secure Socket Layer (SSL) web certificates such as the one on our website, encrypt all data sent to and from the website. This information is scrambled and hence unintelligible if intercepted.

Payments are made through the security of PayPal. You can either log into your own personal PayPal account or if you don’t have one, purchase with your credit card via the PayPal once off payment system. We don’t store your credit card details, in fact we don’t even receive them. The information is protected by SSL with an encryption key length of 168 bits (the highest level commercially available).


6. YOUR PRIVACY

Any of the information you provide to us is strictly confidential. We will never share or sell information to third parties, nor use personal information for any reason other than its intended use.

There are different ways in which Shades obtains information from you:

  • Via signup to our Shades website
  • Through subscription to our email newsletter
  • From an online or retail purchase
  • From navigational information about where visitors go on our website
  • When you enter a competition

We gather information about you for the following purposes:

  • Marketing, supplying or delivering our products to you
  • Carrying out repair work which you have requested
  • Expanding our business

You are able to request access to your information, in accordance with the National Privacy Principles in the Privacy Act 1988. If you wish to access your personal information please contact us at online@shades.net.au and an administration fee will be charged for the retrieval of any personal information.


7. FREQUENTLY ASKED QUESTIONS

What if the item doesn’t fit or if I don’t like it?

You may return the item in its original condition and packaging within 30 days from date of delivery. Please refer to Refunds and Exchanges section for more information.

How much is delivery and how long does it take?

Delivery is free for orders over $100 (except for sale items). Deliveries are sent out within 24 hours of purchase (within the working week). For more information on deliveries please refer to our Delivery section.

Do you deliver to PO boxes?

Yes we can, the parcel will be delivered to the Post Office where your PO Box is located. A card will be left in your PO Box detailing that your parcel will be waiting for you behind the counter. All you will need to do is provide Photo ID and a signature.

Can I track my parcel during delivery?

Yes you can, when your order is shipped you will be emailed a unique identification number, which can be tracked on the following link http://auspost.com.au/track/ on the Australia Post website.

I want to make a purchase but don’t have a credit card.

Along with our PayPal option, you can contact us at online@shades.net.au and we can send you the Electronic Funds Transfer details, or you can visit us in one of our stores.

Are there any additional charges?

There are no additional fees or hidden charges that go with your order. The cost of the product is the final price. The only time you may pay a freight charge of $10 is when the order is under $100 (inside Australia) or for a sale item.

How do I return items bought online?

Email us at online@shades.net.au with your invoice number and contact details and we will get back to you as soon as possible. For more information on returns see our Refunds & Exchanges section.

Can I request a product that is not shown online?

Yes you can, email us at online@shades.net.au and we will do our best to find out for you.



8.TERMS & CONDITIONS

To use the Shades online store you must read our Terms & Conditions.

Terms & Conditions

WWW.SHADES.NET.AU

Terms & Conditions of Shades website last updated 29th April 2011.

The website is owned and operated by The Shades Shop Pty Ltd (ABN 40 008 076 4444)

Shades.net.au (The Shades Shop Pty Ltd) is not liable to you or any other loss by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the provided details. All received monies will be refunded using the method received.

All warranties offered are the manufacturers warranties and not that of shades.net.au.

You will be required to register to use some of the features on this site. We may change registration requirements from time to time and without notice. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all aspects. Should any of your information change, please notify us immediately at online@shades.net.au.

All trademarks, brands and names appearing on this site are the property of their respective owners. Nothing contained on this site should be construed as granting any licence or right of use of any trademark or part of any trademark displayed on this site.