Shipping Policy

All Shades online orders are shipped out of our Rundle Mall store in Adelaide. Orders are shipped via Australia Post, with tracking provided once your order has been dispatched.

Delivery is free for orders over $100 within Australia. For orders under $100 and sale items there is a freight charge. For shipping outside of Australia the freight cost will need to be calculated. 

Once payment has been received, we will process and dispatch your order promptly during the working week. Delivery times may vary depending on destination.

Orders are carefully dispatched via Australia Post, with tracking provided once your order is on its way. Where applicable, a signature may be required on delivery. If no one is available to receive the parcel, Australia Post will provide further collection or redelivery instructions.

In the unlikely event that an item becomes unavailable after your order has been placed, we will contact you promptly to discuss the expected availability, an alternative style, or a refund if preferred.

Important Information for International Orders

For orders going outside of Australia, shipping costs are calculated according to destination.

Please note that all customs and duties, import taxes, and other applicable fees imposed by the destination country are the responsibility of the customer.

At present, we are unable to ship orders to the United States. We appreciate your understanding and will update this information as soon as service resumes.