If you are not satisfied with your purchase please email us at online@shades.net.au or call us on 08 8232 5588. All returns need to be made within 14 days from date of delivery. When contacting us you will need your invoice number and contact details.

You may return a product providing the item is in original condition, not scratched or damaged for an exchange, or refund. Customised products are not returnable or refundable. For returns a freight and handling charge will apply.

Products need to be returned in their original packaging including the original box, contents, accessories and documentation or an additional fee will be charged. For your protection we highly recommend you use a traceable and insurable shipping method.

We are not responsible for lost or damaged packages that are not sent by us. We recommend using Australia Registered Post with Extra Cover. If we are at fault we will credit you the return freight charge. Once we receive the returned item and it is verified, we will credit your original purchase credit card for the price of the item.

All returns to be delivered to:

Shades Shop
Attn: Returns Department
101 Rundle Mall
SA 5000